Discover how our advanced workflow management tools work seamlessly with us ticketing system to streamline your business processes and increase efficiency.
Always a working flow of your procedure.
- Intuitive user interface
- Easily build templates
- Distribute tasks across multiple users and/or teams
- Flexible layout
- Maintaining overview
Workflow management
Optimise Teamwork with Neoforce Workflow management
Complex tasks that require multiple steps or employees, such as onboarding a new employee, can be challenging.
Neoforce's workflow management makes these processes simple and clear. Create a template once and link it to a ticket. This automatically generates sub-tickets that are sent to the right teams and employees. This way, you streamline business processes and always maintain an overview.
Always a correct procedure.
Because workflow management fully integrates into the ticket system, your handlers are familiar with the way it works and handle these steps in the same easy way as their other tickets. So there is no need for additional explanation.
You can even choose to have the workflow management fully automated by your customers. This can be triggered via a form on the customer portal.
Customer portal
From submission a correct workflow
Workflow processes can be started efficiently from a form within Neoforce, both in the handler area and in the client portal.
When a user fills in a form, answers can activate or hide specific steps in the workflow.
This is made possible by conditional logic within the form.
For example, if a new employee needs a laptop, this can be indicated in the form. If ticked, a sub-ticket for preparing the laptop is automatically created.
If no laptop is required, this subticket remains hidden and is not activated, keeping the process streamlined and only relevant actions are taken.
This ensures a personalised workflow tailored to the user's specific needs and choices.
