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Deliver excellent service with our ticket module.

  • Intuitive user interface
  • Register all tasks as tickets
  • Import emails from you (central) mailbox
  • Divide your tickets flexibly
  • Maintaining overview
  • Unlimited reporting capabilities

Neoforce Ticketsysteem.

Manage all your customer questions and requests efficiently with Neoforce!

With Neoforce, you maintain a clear overview of all customer interactions. Each ticket is automatically given a unique tracking number, so you can easily keep track of which customer submitted a question or request. You can also record important details such as the nature of the question, the priority, the urgency, the relevant category and the employee responsible for the end date.

Our flexible ticketing module allows you to customise the ticketing system to your specific needs. You decide which fields are mandatory and which are optional. You can also assign teams to certain types of tickets and define categories relevant to your business. This ensures a streamlined workflow and efficient handling of customer queries.

Neoforce is more than just a ticketing system. It is a comprehensive platform designed to optimise your business processes. From customer service to internal communication, Neoforce offers a range of features to take your business to the next level.

Deliver incredibly good support to your customers and partners.

Forgot which customer you just spoke to or how you solved a specific problem? Beset by emails and phone calls with no overview? With Neoforce's ticketing system, these problems are a thing of the past!

The ticket module you can use immediately shows when the ticket is from and what follow-up has been given to it.

Yu-Mei Liebregt

Clearly view open and completed tasks with the Neoforce Ticketsysteem.

Within the ticket system, specify when the ticket should be completed. Neoforce automatically alerts you when this date approaches.

Make sure you don't disappoint your customers with regard to handling their questions and requests on time. Of course, you can easily sort your open tickets by end date. This way, you always work within the ticket system in a fair and orderly manner!

Is the ticket purely just registered or have things already been carried out?

Using the status in the ticket system, you can indicate the progress status. You can define statuses yourself and also automatically notify your customers when a status change occurs. You can also specify in the administrator settings which status(es) ensure that a ticket is fully completed. You can then automatically notify the customer. This of course saves you the work of notifying the customer via e-mail of all progress information.

Using teams in the ticket system, you can define which groups of your employees are.

You can also think of it as departments. Each department, of course, handles different requests. For example, customer service will handle very different requests than the finance department. In the ticket system, operators within the teams can be assigned completely by themselves. A ticket can, if desired, be handled by multiple handlers.

Various categories within the ticket system.

Is it something related to housing, for example, or more something related to one of your products? Easily categorize your tickets within customizable categories and subcategories.

Define your tickets yourself in different types.

That means you can specify, for example, whether a ticket is an "incident," "change" (ITSM/FMIS) a "support question" or something else. We provide you with a standard set, but you can customize it entirely within the ticket system. Do you want a particular resolution team not to be able or allowed to handle a specific type of ticket? No problem, you can simply set that up as well. So this means that you can also easily use Neoforce as an ITSM tool where you are still completely free in the extent of the ITIL implementation.

Link a specific asset to the ticket with the ticketing system.

Are you additionally using the module application management or datasets? Then it is very convenient to link the relevant asset/object to the ticket. This way you always have insight into which tickets have been created for that specific object. For example, does that specific laptop have a lot of failure reports? Perhaps then it might be better to replace the laptop. Are there many problems with that particular car? Then maybe it should go back to the dealer. The ticket system allows you to find everything in one overview.

True self-service with our customer portal.

Do you also use our customer portal customer portal module? With it, you offer customers easy access to their pending and completed tickets. You can also add manuals and forms, making it easier for customers to ask specific questions. This leads to better structured tickets and saves you time.

Op het klantenportaal kun je ongelimiteerd formulieren, wiki-artikelen en pagina’s plaatsen. Bovendien zijn lightaccounts voor je klanten helemaal gratis. Zo bied je een informatief en kostenbesparend portaal waar klanten zelf hun zaken kunnen regelen.

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