The customer portal allows your customers to easily log in to a secure environment. Here they can track the progress of their tickets, register new tickets and much more! You can also display customer-based manuals and more useful information within the customer portal.

Your customers deserve 24 hours a day, 7 days a week, visibility into all their business and data. They also want to be able to view or create things like tickets and wiki articles at any time. Offer them that opportunity with Neoforce's fully customizable customer portal.
It can be used on any type of device and fully integrated within your corporate identity!

Ask targeted questions, create wiki articles, publish targeted content or perform automated tasks on your IT infrastructure. Your customers want to solve their problems themselves, without necessarily having to create a ticket. With Neoforce's customer portal, you give them this opportunity

Double benefits
When your customers solve their problems themselves, it works both ways. Your customers are helped super fast and you reduce the workload on your end. Now that's efficiency!

Your customers can view their own (and possibly shared) tickets at their convenience at any time through the customer portal. Here they will also find the option to post responses or (if enabled) to cancel the ticket or create new tickets.

Always up to date with simple feedback
Optionally, you can also ask for feedback on the handling of your tickets. This way you are always informed about your performance and the satisfaction of your customers. Customers can use 5 stars to indicate their experience and possibly explain this using an open question.